Legal & Compliance

Privacy Statement and Service Terms

Clear operational guidelines, strict client data isolation, and comprehensive legal terms governing 4Strand’s global business process operations and bilingual managed teams.

Personal Information Sharing
We do not share personal information with any third parties or affiliates.

SMS Opt-In Data and Consent
SMS opt-in data and consent information are not shared with third parties or affiliates for any purpose.

Zero

Marketing SMS campaigns

100%

OTP-only SMS verification

ISO-Aligned

Data handling protocols

Information Collection and Use

— Data Governance

We collect only business contact credentials, authenticated user identifiers, and telemetry essential for fulfilling contractually governed client operations and service-level agreements. In case of receiving information this information is never shared to third parties.

Client Privacy and Information Security

Confidentiality and Non-Disclosure

4Strand acts as a dedicated business process outsourcing provider. We handle institutional data solely under strict client instructions, maintaining end-to-end encryption across all operational touchpoints.

All bilingual operational personnel operate under binding non-disclosure covenants, segregated network permissions, and secure digital work environments with monitored terminal access. In case of receiving information this information is never shared to third parties.

• Telecommunications Policy

SMS Authentication Protocol

4Strand enforces a strict communication standard across all client programs, infrastructure tiers, and corporate operations.

No Outbound SMS Marketing

Exclusive OTP Verification Use

As a dedicated BPO organization, 4Strand does not perform, sponsor, manage, or distribute promotional SMS campaigns, text blast marketing, or unsolicited commercial messages to any end user.

Short message service (SMS) is utilized exclusively for transactional one-time password (OTP) delivery and multi-factor authentication to verify workforce identities and portal logins.

■ Operational Conditions

Standard Terms of Service

Engagements with 4Strand adhere to bilateral master service agreements, rigorous international compliance standards, and clearly defined operational liability limits.

Service Level Scope

Intellectual Property

Liability and Jurisdiction

Customer support, back-office operations, and dedicated staffing metrics operate strictly according to statement-of-work objectives approved prior to deployment.

All proprietary systems, custom software workflows, and operational training assets produced explicitly for client mandates remain client property upon settlement.

Dispute resolutions are evaluated under contract governing laws without breach of international trade laws or telecommunications regulatory statutes.

Contact Legal Team

Questions regarding legal terms or compliance?

Contact our dedicated legal and data governance team for clarifications on privacy policies or authentication protocols.